1. "I cannot find an experience on the day I want"
Some experiences are not provided on a daily basis and might not be available on the exact day you want. If your schedule is flexible, you can search a day before or after to see if the experience is available for booking. Experiences that are fully booked on a certain day will also not be shown on the results.
2. "I cannot find an experience in the city I am travelling to"
We are working on signing up as many experiences around the world as possible, if no experiences showed up in your results, that means we are not catering to that city/country yet.
3. "I am a vegetarian and require experiences that are suitable for me"
When you create a new search, you can update the filters by ticking on the "I am a vegetarian" box to show the results as per your criteria. In case nothing shows up, that means there is no experience that caters to vegetarians in that city/country at the moment. This also applies for anyone allergic to nuts, lactose intolerant, or allergic to shellfish where you can filter results according to your health requirements.
4. "I am allergic to different kinds of food"
When you sign up, you are required to provide any dietary and health details. These details are automatically shared with the experience operator you have booked so they are aware of any allergies/preferences you have. tastecapade.com takes no responsibility for any food related outcome on the experience and it is the users complete responsibility to communicate any dietary and health details to the experience operator on the day despite these details being shared on tastecapade.com.
5. "Where is the meeting point?"
Meeting point is indicated on the experience page, you can click on the map to see a detailed view of where it is. The location map can also be found on your profile, as well as the voucher email.
6. "I was late to the experience"
In case you are late to a experience then this is considered a no-show. We do suggest you contact the guide on the email or number provided in the experience details to see if they can still accommodate. Tastecapade.com offers no refunds in these cases. Please refer to the cancellation policy for more details on cancellations and no-shows.
7. "I am at the meeting point but no guide showed up"
In the rare cases that a guide does not show up for reasons beyond their control, tastecapade.com guarantees a full refund on the experience.